Frequently Asked Questions:

Here are some frequently asked questions, if you have any other queries, do drop us an e-mail or contact us!

1. What services do you offer?

We offer a range of grooming services including baths, haircuts, nail trimming, ear cleaning, teeth brushing, hand stripping, flea treatments, and more. Our full-service grooming packages can be tailored to meet the specific needs of your pet.


2. How often should my pet be groomed?

The frequency of grooming depends on your pet's breed, coat type, and lifestyle. Generally, dogs with longer coats or those prone to matting should be groomed every 4-6 weeks, while shorter-haired breeds may need grooming every 8-12 weeks.


3. What is hand stripping, and does my dog need it?

Hand stripping is a grooming technique used primarily for wire-haired breeds. It involves manually removing dead hair from the coat to maintain its texture and appearance. Breeds like Terriers, Schnauzers, and Wire-haired Dachshunds often require hand stripping.


4. How long does the grooming process take?

The time required for grooming varies depending on the size, breed, and condition of your pet. On average, a grooming session can take 2-4 hours. We will provide a more accurate time estimate when you book your appointment.


5. Do I need to make an appointment, or do you accept walk-ins?

We recommend making an appointment to ensure your pet receives timely and dedicated attention. While we do accept walk-ins based on availability, scheduling an appointment guarantees a spot for your pet.


6. What should I do to prepare my pet for their grooming appointment?

Please ensure your pet has had a bathroom break before their appointment. If your pet has any medical conditions or special needs, let us know in advance so we can make the necessary accommodations.


7. What products do you use?

We use high-quality, pet-safe grooming products that are gentle on your pet’s skin and coat. If your pet has any allergies or sensitivities, please inform us so we can use appropriate products.


8. Can you groom senior pets?

Yes, we have experience grooming senior pets. Our groomers are trained to handle pets with care and patience. Please inform us of any specific requirements your pet may have.


9. How do you handle anxious or aggressive pets?

Our groomers are skilled in handling pets with various temperaments. We use positive reinforcement techniques and a gentle approach to help calm anxious pets. For aggressive pets, we may require a consultation to determine the best grooming strategy.


10. Do you offer any special packages or discounts?

Yes, we offer a reward system and memberships for regular grooming clients. Please ask our staff about current promotions and discounts when you book your appointment.